Our Mission:
Xunkong’s Products, Customers’ Best Choice.
Quality of products is the life of our company, and quality of service is the guarantee for our brand.
We sincerely promise that our products are qualified and reliable. During the whole process of designing, manufacturing, inspecting and delivering, our products are absolutely aiming at meeting your needs and attracting your attention. Besides, we are devoted to improving the quality of our products persistently and sedulously pursuing excellence so as to lay a solid foundation for our company and create a national and trustworthy brand for central control system in China.
Customers are our essential demand for survival and returns your recognition and patronage. Therefore, we are willing to provide you with qualified products and eticulous service to solve your potential worries. No matter what you need, we will try our nest to satisfy you only if you contact our “Sunny Service” online.
Service Guide:
Dear customers, welcome to our “Support” column for service. In order to learn our serve better, please refer to the content below:
1. Download—mainly offer technology support after sale, and some technical documents of the products and testing software and so on.
2. FAQ—Answer your question on our products and offer the solutions. You can read the “News” about our industry to learn some technical solutions for our products. Moreover, you can contact our online consultants or call our technical service department on the “Contact us” column if you have any other questions.
3. If you are still troubled by other technical problems, you are able to send us an E-mail addressed svs@svs.cn to leave your message. And our technical service department will instantly response to your questions and solve your problems.
Service Commitment
After-sales service of SVS products is subject to the new “Three Guarantees” regulation.
Unconditional replacement for products you purchased within 3 months due to quality problems (Except for human factors) is supported.
Free warranty in one year and free maintenance service within 3 years are offered.
Besides, under the condition that there is no artificial damage in the appearance of the main unit of all types of conference system and simultaneous interpreting system, with all the supporting parts available, we formally guarantee one-month refund, one-year replacement and three-year maintenance service due to any quality problems since the day it is installed.
No matter when and where you bought SVS products, 24-hour service is offered by Xunkong company in any holidays, different seasons and all weathers.
We offer 24-hour response to all products service including Multi-media central control system, signal processing system, touch screen control system, speakers, LCD screen, etc.
In order to meet the demands of consumers and improve our service, we insist our mission of “Being top qualified , and take customers first for providing professional, timely, excellent and satisfying service” and make the after-sales rules and regulations:
1. Offer technical consultants, regular maintenance and installation service, customers responding within 2 hours.
2. SVS is the brand of our company. We promise that all the qualified products are manufactured by our own factories, with 3-year commitment service for products problems including one-year free maintenance and the following two-year maintenance with cost.
3. We have settled maintenance center all over China, quick responding to product service.
4.All products bought from our company in a week can be replaced on condition that the appearance, package and performance are intact.
5. We have complete after-sales service system, referring to “Contact Us” to find the service network.